Your Trusted Partner for Managed IT Support Services

At Stack IT Support, we offer a broad spectrum of managed IT support services that enable you to align your business with the latest technology to help you develop a future proof strategy. To keep pace with the ever-evolving technology trends, most businesses are likely to fall behind. We help ease your technology worries through our agile and robust managed IT services.

Real-Time Support

IT problems can arise anytime and can cause disruption to your routine activities, especially when multiple devices are connected across different locations. We offer 24/7real time support services, which enable you to keep your IT systems up and working.

Through our proactive approach, we apply lean and scalable solutions to resolve issues in real-time so that you can keep your focus on core business tasks. Our qualified, certified, and experienced team of IT specialists manage, maintain, and support your IT system giving your 24/7 instant access to your systems, applications, and data. 

Due to our diverse and extensive experience, we have the capability to resolve even the most complex IT issues in the quickest possible time frame. We have designed our support services to meet nearly all your IT support needs with speed and efficiency. Our dedicated team is available around the clock to ensure that your IT issues are promptly resolved.

On-Site Support (Break/Fix)

Our on-site IT support services are specifically designed to provide you with the right size of affordable IT resources that deliver you reliable, robust, and quick on-site IT support services. Whether your team needs technical support for fixing hardware issues, setting up new workstation or servers or your business is moving offices, our IT Technicians work to get your business and IT systems up in the quickest possible time.

Taking the support of our skillful and expert team gives you access to the expertise without the hassle of staffing. We follow the best IT practices and provide quality services to ensure that your business stays operational and on track, always with the lowest rate of disruption to your business.

Network Monitoring

It is necessary for your business security that you keep a strict check on your network. Whether you have LAN, MPLs, or WAN, our networking technicians keep all your systems within your premises secure and connected internally and with external resources.

At Stack IT Support, we offer help in monitoring various network devices such as UPS, routers, desktops, file servers, web servers, printers, and more. We provide real-time networking monitoring services to deal with various networking issues, quickly and efficiently.

We monitor and track devices that are causing problems in the network proactively to prevent failure or crashes. We also track critical network metrics which we use to make informed decisions should issues arise. Our network monitoring services provide us with the following: 

  • Visibility of your network
  • Monitoring of routers, WAN links, bandwidth, and interfaces for performance and availability
  • Sophisticated alerting, notifications, and reporting 
  • Analysis of network traffic based on the flow
  • Continuous monitoring of networking devices
  • Detection of possible threats and attacks
  • And many others!

Data Backup and Disaster Recovery

Disasters can occur anytime like in August of 2020 when many businesses throughout the NYC and Long Island areas lost power from the Tropical Storm. At Stack IT Support, we offer a fully managed data backup and disaster recovery solution that is designed to protect your business during times like these.

The preemptive measures that you take help in minimizing the impact of such disasters. Our disaster management and recovery specialists have a keen understanding of the backup procedures, policies, regulations, and tools that enable us to recover your data and systems and ensure business continuity.

Our experts perform detailed backups and develop robust, secure processes that give protection to your irreplaceable data. In our data backup and disaster recovery services, we combine the complete process. From storage to designing, restoration, failover reporting, and more, we ensure to provide you with the most efficient solution that gives you complete peace of mind. Our backup and recovery solutions include the following:

  • Designing of entire data backup and disaster recovery system
  • Real-time monitoring
  • Backup testing and validation
  • End-to-end encryption
  • Business Continuity during outages 

Employee Onboarding and Offboarding

Our employee onboarding solutions helps you improve the entire process from start to end by getting new employees the technological resources they need to start working in a timely manner.

Offboarding is even more important as a disgruntled employee could cause trouble so we take quick steps to remove them from the system so they can do no harm

Employee onboarding and offboarding offers a range of benefits which include but are not limited to the following: 

  • Ensures new employees can get working quickly 
  • Ensures employees leaving the company have their access removed as quick as possible

IT Security

At Stack IT Support, we adopt a comprehensive approach towards your IT security to ensure the optimal protection of your data, technology infrastructure, and user experience across the entire threat life cycle. We help you manage threats by utilizing the three security management pillars, which include protection, detection, and reaction.

A single security layer is no longer enough to keep your IT systems and networks safe from the attacks and intruders. Using our expertise and advanced tools, we form a cohesive and interdependent security strategy. It ensures to pinpoint and address your security issues while preventing security events from transforming into a security epidemic.

We address your full life cycle threats and empower your organization to control your security risks every day. From external threat assessment to IT security compliance, from data loss prevention assessment to a security health check to application security training and all your IT security needs, we have you covered. The scope of our services includes, but is not limited to, the following:

  • Security Auditing
  • Cisco & SonicWall
  • Patch management
  • Security information and event monitoring and management
  • Tracking and management of vulnerabilities
  • HIPAA, SOX, PCI Compliance
  • IT risk management

Network and Server Management 

Through our proactive IT management services, we efficiently manage your network and server. We minimize the problems that your server and network may encounter to prevent downtime and business disruptions. We offer our services for businesses of all sizes, types, and scales. Our experts use a combination of IT expertise and remote automation tools to offer a variety of unique benefits to your business.

  • Management of threats, software updates patching, and anti-virus
  • Fewer network and server disruptions
  • No setup disruptions
  • 24/7 real-time monitoring of possible issues
  • Scalable services which give the best value on your investment
  • Ongoing technical IT support
  • Excellent security 
  • Preemptive maintenance 

We utilize our expertise in IT monitoring and management to enhance the performance of your network, identify potential problems, and control them from future occurrences. Our services reduce the risk of issues and maximize network security.

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